Here is the you tube video of the lecture delivered by Don Norman in February 2007 at Stanford University on the topic 'Design of Future Things'.
He introduces the concept of 'trust' in interactions where safety is involved, as in driving a car.
He also explains how 'user controls' are required. He divides the controls into three categories: reflective, behavioral and visceral (machine level). He discusses 'unexpected events' situations and how to deal with them.
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